Shipping & Returns

First class shipping is free on orders over $75.00!

In stock items ship within 1 business day from the day you place your order. Custom items that we do not have in stock will ship within 7 business days. We will contact you immediately if there is any delay in shipping your order.

Items shipped from our location are shipped via USPS priority mail or first class mail depending upon your shipping selection during checkout. Custom items drop shipped directly to you from our manufacturer are shipped via FedEx 2 day.

If your items arrive damaged please contact us immediately.

We are not responsible for items lost in transit. For your safety, always purchase insurance.

Returns and Exchanges

Custom items drop shipped from our manufacturer cannot be returned or exchanged. These items will be clearly marked in the description of the product.

If you want to return an item, please contact us within 30 days of receiving it for a return authorization number and we will gladly credit you with the full amount of your purchase not including shipping or insurance. Items returned without a return authorization number will not be accepted. These items will be refused, returned to sender, and no refunds will be given.

Any item to be returned must be in the same condition as received. Returned items can not be broken, chipped or damaged in any way, and must be insured when shipping.

Gem'n I makes every effort to provide accurate images. The image provided is of an actual item from our inventory or manufacturer and represents all of the items of that type, unless noted. Images are not actual size. Please see the product description for actual dimensions.